Google Lets Companies Set Auto Responses To Frequent Questions

Google is rolling out a brand new function for Enterprise Profiles that lets you arrange automated responses to incessantly requested questions from prospects.

Utilizing this function, you’ll be able to counsel questions for folks to ask when messaging what you are promoting by way of your Google Enterprise Profile. Just like how a customer support chatbot works on enterprise web sites.

Additionally, within the type of a chatbot, you’ll be able to arrange automated responses to the questions.

This function was noticed by website positioning skilled Stefan Somborac, who shared his discovery on Twitter:

New function for Messages on Google Enterprise Profile:
FAQ

– Create as much as 10 FAQ
– Questions max. 40 char
– Solutions max. 500 char

Maybe the perfect function: Solutions can embody hyperlinks.

Nice alternative to hyperlink prospects to in-depth content material in your web site! pic.twitter.com/4z7RmlfMLP

— Stefan Somborac (@StefanSomborac) July 20, 2022

There’s no official announcement in regards to the addition of automated FAQs for Google Enterprise Profiles, however I confirmed the brand new function by checking this assist web page with the Wayback Machine. The part on FAQs isn’t current in cached variations of the web page from final month, which implies the launch occurred throughout the previous a number of weeks.

Right here’s extra about how automated FAQs work and how one can set them up for what you are promoting.

How To Set Up Automated FAQs On Your Google Enterprise Profile

Companies can now pre-populate a listing of questions for purchasers to ask after they provoke a chat by way of your profile on Google.

You possibly can craft a response for every query that sends routinely, so the client doesn’t have to attend for a reply.

In the event you discover you’re getting most of the similar questions, this is a wonderful alternative to save lots of time and serve your prospects extra effectively.

You may as well use this function to get prospects off Google and onto your web site. Responses can embody hyperlinks, so be at liberty to direct prospects to a web page in your web site that solutions their questions.

To allow automated FAQs on your Google Enterprise Profile, observe these steps:

• Seek for “my enterprise” in Google on an online browser.
• Click on Prospects after which Messages.
• Click on Menu, after which Message settings, after which Handle incessantly requested questions.
• Click on +Add a query

You possibly can arrange ten questions per enterprise profile. Questions will be most of 40 characters, and solutions will be most of 500 characters.

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